How Technology Takes Center Stage in New Normal of Senior Living
Technology has always had a role in senior living, but COVID-19 has changed many high-tech innovations from optional amenities to must-haves. While the pandemic will eventually end, the demand for cutting-edge technology by residents and their families isn’t likely to go away any time soon. Consider some offerings that will attract new prospects, appeal to existing residents, and enhance quality communication, socialization, engagement, and health care.
Generally, broad internet access and commercial grade wi-fi will be essential, along with convenient and ample USB outlets throughout the building. Dedicated broadband in each resident room with an individual router is also important. And all of this needs to be provided in a way that is convenient and aesthetically pleasing. Wires and cords can’t disrupt design, and outlets and ports should be easily accessible from desks, chairs, and beds.
Some other trends that warrant attention:
Telemedicine is here to stay. Dedicated ‘exam’ rooms with screens, microphones, and reliable bandwidth that will enable clear audio and video will allow uninterrupted quality care 24/7, even when there is a lockdown or quarantine. These rooms also should offer privacy and comfort, with seating, exam tables, and other amenities. Take telehealth technology to a new level with tools such as Bluetooth low energy devices to measure vital signs and store them in the cloud. At the same time, more communities are likely to offer services such as “virtual urgent care,” which allows residents to get diagnosed and treated for illnesses such as flu and sinusitis without leaving the building.
Technology to maximize safety will be in demand. Prospects and residents alike will expect buildings to be sanitized and have measures in place to prevent the spread of bacteria and infectious diseases. Free-standing walk-through UV sanitizers that decontaminate people and deliveries as they move through specific entrances/exits are one option. Electrostatic disinfectant guns/sprayers also are promising resources. Rooms with individual air filtration, HVAC, and outdoor air systems will be another trend, as will be furniture and millwork with built-in hand sanitizer dispensers. There also are real-time location systems that enabke senior living communities to conduct contact tracing.
Zoom rooms make communication easy. Consider having one or two small dedicated rooms with a large wall-mounted TV, speakers, reliable bandwidth, and comfortable seating for residents to enjoy videoconferencing with family and friends.
The Internet of Things is coming. Smart home features are growing in popularity among older adults. These include conveniences such as light and temperature control through smartphone apps and automated security locks.
Seniors and families are interested in cutting-edge tech to improve quality of life. New devices and innovations are entering the market almost daily, such as virtual reality products for older adults that enable them to ‘experience’ travel, art, nature, music, and more. Elsewhere, voice-activated devices like Siri and Alexa help seniors stay connected and engaged. There also are apps, wearables, and hundreds of other products to improve seniors’ quality of life and keep them safe. Consider partnering with tech businesses in the area or local colleges/universities to find expert staff and products. A small onsite store where residents can buy, rent, or try out technology could be a welcome addition. Another option is holding live or virtual exhibits where different companies can showcase their products and answer people’s questions.
While the danger of social isolation for seniors has long been a topic in the literature, we have been seeing issues related to this played out in real-time during the COVID pandemic. We’ve seen communities scramble to keep residents and families engaged and connected – often with the help of technological innovations. Addressing both the emotional and psychological wellbeing of seniors will be a top priority well into the future. Technology can help support these needs and ensure that your senior living community is a true home.
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